Privacy Policy

EFFECTIVE DATE: NOVEMBER 20, 2025

Manaf Hotel Suites, operated by International Investment Plus LLC ("we," "us," or "our"), is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or stay at our property.

BY USING OUR WEBSITE OR SERVICES, YOU CONSENT TO THE DATA PRACTICES DESCRIBED IN THIS PRIVACY POLICY.

INFORMATION WE COLLECT

Personal Information: We collect personal information that you voluntarily provide to us when making a reservation or communicating with us, including but not limited to:

• Full name and contact information (email address, phone number, postal address)
• Government-issued identification details (passport number, national ID)
• Date of birth and nationality
• Payment information (credit/debit card details, billing address)
• Special requests or preferences related to your stay
• Emergency contact information

Automatically Collected Information: When you visit our website, we may automatically collect certain information about your device and browsing behavior, including:

• IP address and browser type
• Operating system and device identifiers
• Pages visited and time spent on our website
• Referring website addresses
• Cookies and similar tracking technologies

HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

• To process and confirm your reservations and provide accommodation services
• To communicate with you regarding your booking, including sending confirmation emails and payment links
• To process payments securely through our payment service providers
• To provide customer support and respond to your inquiries
• To comply with legal obligations and regulatory requirements in Oman
• To improve our services, website functionality, and guest experience
• To send promotional communications (only with your consent)
• To prevent fraud and maintain the security of our systems
• To maintain records for business and legal purposes

PAYMENT INFORMATION SECURITY

All payment transactions are processed through secure payment links provided by third-party payment processors. We do not store complete credit card information on our servers. Payment information is encrypted and transmitted using industry-standard security protocols (SSL/TLS encryption).

Your payment details are processed in compliance with Payment Card Industry Data Security Standards (PCI DSS) and applicable Omani banking regulations.

HOW WE SHARE YOUR INFORMATION

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our website, processing payments, or providing services (e.g., payment processors, IT service providers)
• Legal Requirements: When required by law, court order, or government regulations, or to protect our legal rights and property
• Business Transfers: In connection with any merger, sale of company assets, or acquisition of all or a portion of our business
• Emergency Situations: To protect the safety and security of our guests, staff, or property

All third parties with whom we share information are required to maintain the confidentiality and security of your personal data.

DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Reservation records are typically retained for a minimum of seven (7) years in accordance with Omani tax and business regulations.

YOUR RIGHTS AND CHOICES

You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request a copy of your data in a structured, commonly used format

To exercise any of these rights, please contact us at manafhotelsuites.iip@gmail.com with your request.

COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small text files stored on your device that help us remember your preferences and understand how you interact with our site.

You can control cookie settings through your browser preferences. However, disabling cookies may limit certain functionalities of our website.

THIRD-PARTY LINKS

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

CHILDREN'S PRIVACY

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete such information promptly.

DATA SECURITY

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission and storage
• Regular security assessments and updates
• Access controls and authentication procedures
• Staff training on data protection practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

INTERNATIONAL DATA TRANSFERS

Your information is primarily stored and processed in the Sultanate of Oman. If we transfer data outside of Oman, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. We will indicate the date of the latest revision at the bottom of this page. Your continued use of our services following any changes constitutes acceptance of the revised Privacy Policy.

CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Manaf Hotel Suites
International Investment Plus LLC
Building No. 167, Way No. 5003
Al Jami Al Akbar Street, Ghala Heights
Muscat, Sultanate of Oman
Postal Code: 111
Email: manafhotelsuites.iip@gmail.com
Phone: +968 96392120 | +968 91236326 | +968 24505566
VATIN: OM1100488692

Last Modified: November 20, 2025